First of all, thanks for reading this post. This is the first post on BQ in it’s new avatar as a business/internet marketing blog. To learn more about me, click here.
I think it’s imperative to start this blog by answering some fundamental questions related to the wide world of online marketing. By ‘wide world’ I mean the various tools and avenues available for agencies and companies to promote businesses on the net; such as search engines, websites, social networks, blogs, etc. Of these, social networks and blogs have gained tremendous importance in online marketing plans recently.
Although, Web 2.0 is not restricted to just social networks or blogging and its scope is much broader. So, let’s understand what Web 2.0 is really all about…
The term was first coined as the name of a conference held in 2004 in San Francisco. Over a period of time, it has been used to define the new age of the internet where consumers have control over the information. Tim O’ Reilly says that Web 2.0 is a platform that offers an “architecture for participation”. To extend this further, one could say that Web 2.0 allows users to decide the content they want to see, often writing the content themselves. Web 2.0 enables users to integrate information seamlessly across various platforms. For example, a picture from my Shanghai trip album on Flickr may be ‘geo-tagged’ on a Google-Maps based website that marks the picture on it.
From the standpoint of an enterprise, Web 2.0 presents ample opportunities in branding, advertising and sales promotion. All this comes in addition to being able to track user behaviour. Of course, there are certain pitfalls that companies need to watch out for but I would like to leave that discussion for further posts on this blog.
Various corporations are heavily engaging consumers with Web 2.0. They are using Facebook applications, MySpace pages, viral advertising campaigns etc.
Here are some interesting examples:
On the face of it, Web 2.0 sounds like a simple task. Ideas such as - ”Let’s make a Facebook application that’s fun for our consumers to play around with” or “Let’s start a blog to inform them about our latest product offerings” are mere gimmicks if they are not sincerely integrated with the overall marketing strategy of the business.
As tempting as these tools sound, they are also a lot of hard work. The amount of resources involved are also large because with Web 2.0 you need to be consistent and continuous. Thus, it is a crucial decision which will engage your employees, money and time in the long-term.
Moreover, not every Web 2.0 tool may be useful for the current needs of your company.
Here are a few characteristics of Web 2.0 which every marketing manager must know before diving into Web 2.0 marketing:
- The 2 Cs of Web 2.0 marketing: As mentioned earlier, Web 2.0 marketing has to be continuous and consistent. Imagine building a facebook fan page for one of your most popular products and promoting it heavily. Over a period of time, you will build a network of thousands (or even millions) of Facebook users who are satisfied clients. As you may already know - It always costs more to bring in a new customer than to retain one; but, it still costs to retain that customer. You have to continuously and consistently send holiday greetings, offer promotions and make them feel worth about having become a fan of that product. Every user interacts with hundreds of brands in his mailbox and more recently also on social networks. So, unless your brand is out there, it’s easier to be forgotten.
- It’s a two-way street: The charm of Web 2.0 is its ability to respond to feedback and steer it as per what the customer likes. With every communication be it through a MySpace page or a tweet to your new product’s landing page, you are also getting to know if this is really working out for you. With Web 2.0, you are getting subjective feedback as well - often from the clients themselves - product requests, improvement suggestions, popularity measurement, opinion polls, etc. You are not just pushing a product which the consumer needs but actually something that he really wants!
- Web 2.0 is a party place: Web 2.0 is like a party place. You can understand your customer very easily when you meet him in person and that’s exactly what Web 2.0 let’s you do. You not only get to know what the hobbies of your potential customer/customer but also get to interact with him at a more personal level - just like in a party!
- Subtle form of advertising: Web 2.0 tools allow a boastful salesman seem like a casual referrer. I reckon a watch-selling company tweeting me about their latest offerings. The likelihood of someone clicking that link to open the product’s landing page is very high compared to a banner advertisement or a search engine sponsored link. Moreover, every time you tweet, send a message, blog, you are being more informative rather than being pushy about making a sale.
- Create a Brand-following: Viral advertisement forwarders, number of followers on twitter, your blog’s RSS subscribers all speak a lot about your brand’s popularity. With every user connected over these platforms with your brand, you are creating a larger brand following that is only waiting to be tapped for more business. Creating and retaining your brand following is important and a resource-intensive process - again a red-flag for the marketer to be C and C.
- Drive online sales to another level: Web 2.0 marketing does not start at the landing page of your website. It is so powerful that it could actually end there. If used effectively, your click-to-action conversion rates will be 100%. This means that you have your target market convinced enough to make them purchase whenever they arrive at your website. This is possible because you have already told them why you want them to buy your product. You informed them about your new promotion for the Christmas holiday on Twitter and your blogs informed them how socially responsible you are as a corporation!
If you are reading this post to know more about how Web 2.0 could be used for your enterprise also feel free to e-mail me your questions. Do leave your comments and suggestions to improve this blog. Web 2.0 is exactly about that, it’s ‘procreation’ of content with the audience - such as yourself in this case!
If you are one of those who has read various similar blogs on online marketing and have not often found what you are looking for, let me know and I can write about it!
Before I end this post, I would like to leave you with some food for thought. Below is the link to a question I asked to my connections on Linkedin. Check it out and contribute if you wish:
http://www.linkedin.com/answers/marketing-sales/advertising-promotion/internet-marketing/MAR_ADP_INM/403905-883447?browseCategory=MAR_ADP_INM